How Do I Close a Nonworking Automatic Garage Door?

Rabia Tingat • April 17, 2025

When your automatic garage door suddenly stops working, it can be both inconvenient and stressful—especially if you’re trying to leave for work or secure your home. Whether it’s due to a power outage, a malfunctioning opener, or a broken spring, knowing how to safely close a nonworking automatic garage door is essential. This guide walks you through the steps in a clear and simple manner so you can handle the situation with confidence.


Why Automatic Garage Doors Stop Working


Before you try to manually close your garage door, it's helpful to understand why it might not be functioning properly. Some common reasons include:


  • Power outage: If your home has lost electricity, the garage door opener will not respond.

  • Opener failure: A malfunction in the opener motor or logic board can make the door unresponsive.

  • Broken springs or cables: These components help lift the door. If they snap, the door can become extremely heavy.

  • Sensor misalignment: If the safety sensors are blocked or misaligned, the opener might refuse to close the door.

Safety First | Assess the Situation


Before attempting to close a nonworking garage door, make sure it’s safe to do so. Visually inspect the door for any broken springs, frayed cables, or bent tracks. If you notice severe damage, do not attempt to move the door yourself. Instead, contact a professional garage door technician immediately. Mishandling a damaged garage door can lead to serious injuries.


Step-by-Step Guide to Manually Close Your Garage Door


If everything appears intact but the opener isn’t working, you can manually close your garage door using the emergency release feature. Here’s how to do it:


1. Locate the Emergency Release Cord

Every automatic garage door opener has an emergency release mechanism. This is usually a red cord hanging from the opener’s trolley on the garage door track. Its purpose is to disconnect the door from the opener so you can operate it by hand.


2. Ensure the Garage Door is Fully Closed or Supported

If the door is partially open, be very cautious. A disconnected door can fall quickly due to its weight. If the door is stuck halfway and seems unstable, do not attempt to release it manually without assistance or professional help. If it’s safe to proceed, continue to the next step.


3. Pull the Emergency Release Cord

Firmly pull the red emergency release cord downward. This action will disengage the trolley from the opener carriage, allowing the garage door to move freely by hand.


4. Lower the Door Manually

Grip the door with both hands and carefully lower it to the ground. Be sure to keep fingers away from any hinges or tracks. Since garage doors are heavy, use your legs to support your movement and avoid sudden drops. If the door feels stuck or overly heavy, stop and seek professional help to avoid injury.


5. Lock the Door (If Necessary)

Once the door is closed, some models allow you to manually engage a lock on the inside. If your garage door has a manual lock, use it to secure the door until the automatic system is repaired.


When to Re-Engage the Opener

After your garage door is closed and your opener is back in working condition (such as after a power outage), you’ll need to reconnect it. To do this:


  1. Ensure the door is closed completely.

  2. Pull the emergency release cord again—this time in the opposite direction—to re-engage the opener.

  3. Activate your garage door opener, and the trolley should snap back into position automatically.

If the opener fails to re-engage, refer to your owner's manual or contact a garage door technician.


When to Call a Professional


If you experience any of the following issues, it’s best to call in a professional:


  • The garage door is stuck or crooked

  • Broken or visibly worn-out springs or cables

  • The door is too heavy to lift manually

  • The tracks are misaligned or bent

  • The opener is making unusual noises or unresponsive

A certified garage door technician can assess the issue and make necessary repairs safely and effectively.


Final Thoughts


Knowing how to close a nonworking automatic garage door can help you stay calm and take control in a frustrating situation. Whether you're dealing with a power outage or an opener malfunction, using the emergency release feature is often a safe and effective solution. Just be sure to inspect the door for any signs of damage before attempting any manual operation.

Staying familiar with how your garage door system works not only saves time but also protects your home and loved ones. And when in doubt, don’t hesitate to reach out to a trusted garage door repair service to ensure everything is running smoothly.

You might also like

Fix N Go Blog

How to Replace a Garage Door Motor?
By Rabia Tingat July 24, 2025
If your garage door opener motor has become noisy, sluggish, or completely non-functional, it may be time to replace it. A faulty motor can make daily garage use frustrating and even unsafe. Fortunately, replacing a garage door motor isn't as complicated as it may seem—especially if you're comfortable with basic DIY tasks. In this step-by-step guide, we’ll walk you through how to replace a garage door motor safely and effectively. Whether you’re dealing with a burnt-out motor or simply upgrading to a newer model, we’ll help you understand the entire process—from removal to reinstallation. Signs Your Garage Door Motor Needs Replacing Before we jump into the replacement process, let’s look at a few signs that indicate your garage door motor is failing: The opener struggles to lift or lower the door Unusual grinding or humming noises from the motor Frequent power failures or overheating The door only opens partially or not at all The remote and wall switch stop responding If your opener exhibits any of these issues even after resetting or troubleshooting, replacing the motor is likely the best long-term solution. Choosing the Right Garage Door Motor Replacement Garage door motors (often called garage door openers) come in several types—chain drive, belt drive, screw drive, and direct drive. When choosing a replacement, make sure it’s compatible with: Your garage door's weight and size Available power source (AC or DC motor) Existing hardware and mounting setup Brands like Chamberlain, Genie, and LiftMaster offer reliable units that include all necessary mounting brackets, sensors, and manuals for a smoother installation. Tools You’ll Need Before replacing your garage door motor, gather these essential tools: Ladder Socket set Screwdrivers Adjustable wrench Wire cutters and strippers Power drill Safety glasses and gloves Once you're equipped, turn off the power supply to the opener to avoid electrical hazards. Step-by-Step Guide to Replacing a Garage Door Motor Step 1: Disconnect Power and Unplug the Motor Safety first—disconnect the opener from the power outlet. If it's hardwired into your home’s electrical system, turn off the circuit breaker. Confirm there's no electricity flowing to the unit using a voltage tester. Step 2: Disengage the Door from the Opener Pull the emergency release cord (usually a red handle) to disengage the garage door from the opener. This lets you open and close the door manually during the motor replacement process. Step 3: Remove the Old Garage Door Motor Start by detaching the wires connected to the safety sensors and wall switch. Take photos or label wires for reference during reinstallation. Next, use a socket wrench or screwdriver to unscrew the motor unit from its mounting bracket on the ceiling. Be cautious—these units are heavy and often require a second person to safely lower them. Once the motor is removed, also uninstall the rail and trolley if your new opener comes with its own. Step 4: Install the New Motor and Mounting Rail Assemble the new motor unit according to the manufacturer’s instructions. This often includes connecting the rail, carriage, and pulley system. Mount the new rail above your garage door and secure the motor to the ceiling using provided brackets. Make sure everything is level and firmly attached. A misaligned rail can lead to jerky movements or early wear on the new motor. Step 5: Wire the Motor and Accessories Reconnect the wall switch and safety sensor wires to the terminals on the new motor unit. Most openers have labeled terminals—typically for red, white, and black wires. If your model includes a backup battery, antenna, or Wi-Fi connection, set these up now. Follow your motor’s wiring diagram precisely to avoid connectivity issues. Step 6: Reconnect the Door and Adjust Settings Pull the emergency cord back into the “engaged” position to reattach the door to the trolley. Now, plug the motor into the power outlet or restore power at the breaker. Turn on the unit and test the door’s operation. Adjust the travel limits and force settings as needed. These settings ensure the door opens and closes completely without excessive strain. Refer to your manual for step-by-step adjustment instructions—usually involving small dials or digital buttons on the unit. Testing Your New Garage Door Motor Once installed, test the full functionality of the opener: Use both the wall switch and remote control Check safety sensors by blocking the beam—door should reverse Confirm smooth and quiet operation Listen for any abnormal noises or vibrations If the door doesn’t operate properly, recheck the alignment of the rail, the wiring connections, or the motor’s mounting hardware. Professional Help vs. DIY While replacing a garage door motor is a doable task for experienced DIYers, you may want to call a professional if:  Your opener is hardwired (no plug-in cord) The ceiling mount is in a tight or high area The garage door is unusually heavy or custom-built You’re unsure about wiring and adjustments Professional installers can typically complete the job within 1–2 hours, and many offer warranties on both labor and parts. Final Thoughts Replacing a garage door motor may seem like a big task, but with the right preparation and safety steps, it's well within reach for the average homeowner. Whether you're upgrading to a quieter, smarter opener or fixing a worn-out unit, understanding the wiring, mounting, and setup process will ensure a successful installation. Remember to always follow the manufacturer’s instructions, double-check your wiring, and test your new unit thoroughly. When done correctly, a new garage door motor will provide smooth, reliable performance for years to come.
How Does Genie Garage Door Motor Wire In?
By Rabia Tingat July 22, 2025
Find out how to wire a Genie garage door motor with expert tips. Improve motor performance and ensure secure, safe installation with this guide.
How to Replace a Garage Door Cable?
By Rabia Tingat July 20, 2025
Learn how to replace a garage door cable step-by-step. This guide covers tools, safety tips, and expert advice for a smooth and safe cable replacement.